Cuando apareció el término Experiencia de Cliente hace varios años, muchos pensaron que era una moda pasajera o una nueva manera de nombrar conceptos de siempre. Hoy pocos dudarían del auge que ha experimentado o de la posición central que este enfoque representa en la...
10,000 hours. That’s what it takes to be an expert at anything. Art. Sport. Music. And Data. You might not yet have clocked your quota of designing databases, business intelligence applications, reports, or analytics. But we live in a connected world, so you can gather the...
EVOLVE YOUR MINDSET TO IMPROVE YOUR PROJECTS… AND THE WORLD! Humanity’s current challenges are also huge business opportunities. To leverage them, we have more technology and knowledge at our disposal than ever before in the history of mankind. However, the key that distinguishes individuals and organizations...
«La publicación de este libro, 20 años después de la puesta en circulación del euro, e inmersos en una profunda transformación, se hace más necesaria que nunca. A lo largo de sus 16 capítulos, su autor desgrana con claridad y precisión los principios que rigen...
If there are two alternative ways to perform a task, why not choose the one that generates less waste? In this book, Mikko Ketokivi and Joseph T. Mahoney take a look at organization governance and design from a practical and decision-oriented perspective. In addition to...
En el actual contexto de cambio e incertidumbre en el que se mueven las empresas cobra muy especial relevancia la gestión del talento, y entre otros lo relativo a la evaluación de los profesionales para determinar si están en condiciones de asumir sus roles actuales...
Becoming Authentically Confident does not mean that you will be free of insecurities. Rather, it means that you can become comfortable with and effectively manage your moments of insecurity and uncertainty. You can learn to do this. There is a set of practices and skills...
El Derecho de la Unión Europea es una obra que aborda, de forma exhaustiva y clara, las bases constitucionales de la Unión Europea. En un tiempo de grandes incertidumbres, el sistema jurídico es una de las principales fortalezas de la Unión. Esta obra expone detalladamente...
The Fourth Industrial Revolution (4IR) is reshaping the globe at a rate far quicker than earlier revolutions. It is also having a greater influence on society and industry. We are currently witnessing extraordinary technology such as self-driving cars and 3D printing, as well as robots...
Innovation is the key to making your business go the distance. Innovate or die, they say. But where does innovation lie? The answer is in your people. Far from being the privilege of the unicorns of Silicon Valley, innovation is not dependent on business model, structure...
«La inmensa mayoría de lo que has leído sobre inversión y sobre finanzas está escrito por gente que jamás ha invertido cantidades grandes, probablemente ni siquiera inviertan nada». Con esta frase, Daniel Lacalle, célebre economista e inversor, da el pistoletazo de salida a su nuevo...
What effect do robots, algorithms, and online platforms have on the world of work? Using case studies and examples from across the EU, the UK, and the US, this book provides a compass to navigate this technological transformation as well as the regulatory options available,...
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